Refund policy

Returns and Refunds

Different situations require different treatment. This policy explains how returns, replacements and refunds are handled.

STATUTORY RIGHT OF WITHDRAWAL

Brazil — 7 calendar days. Purchases made outside a physical store may be returned within 7 calendar days of receipt, with no reason required, under art. 49 of the Consumer Defence Code. Return shipping is paid by DANI STEEL. The refund covers amounts actually paid and is issued to the original payment method.

Argentina — 10 calendar days. Right of revocation under Ley 24.240, counted from delivery of the goods or conclusion of the contract, whichever occurs later. Return costs are borne by the seller.

This right is unconditional: it does not depend on prior review, on a reason, or on our approval.

HOW TO REQUEST A RETURN

Eligible returns are handled by mail only, using the return instructions provided by DANI STEEL. Please do not send merchandise to our corporate address unless we specifically instruct you to do so. To request an eligible return, write to support@danisteelhair.com with your order number, the reason for the request, and photographs when the issue involves damage, defect, or an incorrect item. If the return is eligible, we will provide return instructions and, where this policy states that DANI STEEL is responsible for return shipping, a prepaid return label.

IMPORTANT — RETURN ADDRESS

DSTEEL STUDIO CORP's North Miami address is our corporate/contact address and is not a return-processing location.

Do not mail or ship merchandise to our corporate address unless DANI STEEL specifically provides that address to you in written return instructions.

All eligible returns must first be requested through support@danisteelhair.com. When a return is authorized, DANI STEEL will provide the applicable return instructions and the designated return address for that specific case.

The return destination may differ depending on the country, inspection requirement, fulfillment route, or logistics operation.

Packages sent independently to an address that was not provided in DANI STEEL's return instructions may be delayed, unavailable for receipt or inspection, or require recovery or redirection before the return can be processed.

Nothing in this procedure limits any mandatory consumer right under applicable law.

OUR ERROR

If the merchandise arrives different from what you ordered — shade, weight, length or texture that differs, the wrong item, or delivery to the wrong address through our fault or the carrier's — the correction is on us, including shipping both ways. This applies even when the error originates with the supplier. From your side the chain is one, and the seller answers for it.

How it works: write to support@danisteelhair.com with a photograph of the hair received and of its label. We send a return label. The item comes back and is examined. Once the discrepancy is confirmed, replacement with the correct merchandise is automatic.

A return authorization allows us to receive and inspect the merchandise. Except where an unconditional statutory withdrawal right applies, the appropriate remedy is determined after the returned item is reviewed. If the examination does not confirm a discrepancy, the return is declined. We refund where replacement is not possible or where the law requires it.

CHANGE OF MIND

Because hair extensions are a personal-application product, we do not accept returns for change of mind. This includes shade, length, texture, coverage, weight or quantity selected by you. Where the law grants a broader right, the law prevails — as with the 7-day Brazilian and 10-day Argentine rights described above.

FAULTS AND NON-CONFORMITY

Faulty, damaged or materially non-conforming merchandise is never treated as change of mind. It follows a separate track, under the remedies provided by applicable law.

REPORTING WRONG, DAMAGED OR NON-CONFORMING ITEMS
Please inspect your order promptly after delivery. Any claim for an incorrect item, visible transit damage, or apparent non-conformity should be reported to support@danisteelhair.com within 7 calendar days of delivery.

Hair must not be installed, worn, washed, cut, colored, chemically treated, or otherwise altered before the claim is submitted, unless the claimed defect could not reasonably have been identified before use or applicable law provides otherwise.

This notification period does not limit any mandatory consumer or warranty rights available under applicable law.

REFUNDS AND FEES

Approved refunds are issued to the original payment method within 5 business days after the return is received and approved. Your bank or payment provider may require additional time to post the refund to your account.

We do not charge a restocking fee for returns accepted under this policy. Where DANI STEEL is responsible for the return under this policy or applicable law, return shipping is provided at our cost.

YOUR LEGAL RIGHTS

This policy does not limit, waive or replace any right you have under applicable law, including mandatory consumer-protection rights under the law of your state, province or territory. Where such a right applies, it prevails over this policy.

CONTACT US

Write to support@danisteelhair.com. We reply within 3 business days.

DSTEEL STUDIO CORP · Florida Registration P21000053604
Corporate / Contact Address (not a return address — see “Important — Return Address” above)
2321 Laguna Circle #805, North Miami, FL 33181, United States